Guest Relations Officer (GRO) - Luxury Hospitality Experience

Join Zodiac Ceria Abadi as a Guest Relations Officer (GRO) and become the face of exceptional hospitality in Jakarta Selatan. In this dynamic role, you will orchestrate seamless guest experiences, from warm welcomes to personalized service, ensuring every visitor feels valued and cared for. As the heart of our luxury hospitality team, you'll be the first point of contact for guests, setting the tone for their entire stay.

At Zodiac Ceria Abadi, we pride ourselves on creating unforgettable experiences for our guests. Our team is dedicated to delivering world-class service, and we're looking for a passionate GRO to join us. In this role, you'll use our advanced guest management system to track interactions, preferences, and feedback, ensuring a consistent level of excellence across all touchpoints.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism, ensuring they feel valued from the moment they arrive.
• Provide exceptional front desk services, including check-in/check-out, reservations, and concierge assistance.
• Assist guests with their needs, whether it's arranging transportation, making restaurant reservations, or providing local recommendations.
• Use our advanced guest management system to track and manage guest interactions, preferences, and feedback.
• Collaborate with other departments to ensure a seamless and personalized guest experience.
• Maintain a high level of cleanliness and organization in the guest areas.
• Handle guest complaints professionally and escalate issues as needed.
• Stay up-to-date with industry trends and best practices in hospitality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum 2 years of experience in a guest relations or front desk role in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Fluency in English and Bahasa Indonesia.
• Familiarity with guest management systems such as PMS (Property Management System) is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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