Front Office Receptionist - Guest Service Agent (Hospitality & Tourism)

Join Indonesia Surfaris, a premier hospitality and tourism company in Bali, as our Front Office Receptionist / Guest Service Agent! This is an exciting opportunity to be the welcoming face of our brand, ensuring every guest enjoys a seamless and memorable experience. In this role, you'll be the first point of contact for our guests, handling check-ins, check-outs, and managing reservations using our in-house Property Management System (PMS). You'll also assist with guest inquiries, coordinate with housekeeping and other departments, and maintain a clean, organized, and welcoming front desk area. Based in the vibrant Canggu, Bali, you'll be part of a dynamic team dedicated to delivering exceptional service in one of the world's most beautiful destinations.

As our Front Office Receptionist / Guest Service Agent, you'll play a crucial role in the success of our hotel. You'll be responsible for greeting guests with a warm smile, providing them with accurate information, and ensuring their stay is as comfortable and enjoyable as possible. This role offers a fantastic opportunity to develop your skills in a fast-paced, customer-focused environment, with the chance to grow within a reputable and growing company.

We are looking for a proactive and detail-oriented individual with a passion for hospitality and a commitment to delivering exceptional guest service. If you're ready to make a positive impact on our guests' experiences and contribute to the success of Indonesia Surfaris, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle check-ins and check-outs, including processing payments and issuing receipts.
• Manage and update guest reservations using our in-house Property Management System (PMS).
• Assist with guest inquiries, providing accurate and helpful information about our hotel and the local area.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain a clean, organized, and welcoming front desk area.
• Monitor front desk operations, ensuring high levels of efficiency and accuracy.
• Adhere to hotel policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or guest service role in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to maintain accuracy and attention to detail.
• Fluency in English, with the ability to communicate clearly and professionally.
• Good computer skills, with proficiency in using Microsoft Office Suite and our in-house Property Management System (PMS).
• Ability to work well under pressure and in a fast-paced environment.
• Flexible and adaptable, with the ability to work shifts and weekends as required.
• Passion for hospitality and a commitment to delivering exceptional guest service.

🛠️ Keahlian

Lowongan Terkait